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tax information privacy and security

IRS e-file

eFile tax software privacy and security

Your Privacy & Security are Important

To prepare and E-file your income tax requires that we collect a large amount of personal and confidential information from you. Your privacy is extremely importance to us. This Agreement describes the terms and conditions applicable to your use of our services. The privacy statement provided below discloses the privacy practices of www.Taxhead.com, as owned and operated by Energy Matters LLC.

If you have any questions regarding this Agreement, you may contact us by email or send inquiries to: Taxhead.com, P.O. Box 4352, Santa Rosa, CA 95402-4352

We may amend this Agreement at any time. You further agree that by accessing the Web site or utilizing the services you agree to be bound by the Terms and Conditions as are in effect at such time. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Services

We are committed to making your total experience a positive one. Upon entering your information, we will transmit your tax return information to the Internal Revenue Service (IRS); a process known as "e-file". We do not, however, guarantee that the IRS will accept your return. Although we take certain steps to insure the accuracy of your return, it may be rejected for a variety of reasons, some of which are beyond our control. If your return is not accepted we offer a money-back guarantee.

With this service you are filing "self-prepared" taxes. We do not offer tax advise and make no guarantees or representations regarding the quality or accuracy of the data you enter.

Energy Matters LLC is P3PSeal certified. P3P is an independent organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. Because we want to demonstrate our commitment to our users' privacy, we have disclosed our privacy practices for review for compliance by P3P.

If you have a question or concern regarding our policies, please contact us. In the event that a dispute regarding our privacy practices cannot be settled through our normal dispute resolution processes, you should contact P3PSeal, an independent third party. P3PSeal will serve as a liaison with Energy Matters LLC to resolve any dispute you may have.

Information You Provide to Us

Upon using our services, you will be prompted to disclose certain information about yourself, and you will be able to store information on our Web site. In order to set up an account, we ask you to create a user name and password. You are responsible for any use of our services by persons to whom you intentionally or negligently allow access to your password, if any.

After registering an account, to prepare your tax return you will be prompted to enter information to complete United States Internal Revenue Service (IRS) tax forms. This includes information such as your social security number, contact information (name, email, address), income, tax deduction(s) and information about your spouse and/or dependents, if any. With your consent we will file your return with the IRS and charge you a fee for this filing service. In this case some of your information will be sent to IRS who will need this information to process your income tax return. Billing information, such as a credit card number, will also be requested so we may process your order. You will also have an option to pay by means other than a credit card.

Purpose of Information Collected

We collect information from this Web site for the purpose of running a business to e-file your federal income tax. We collect and use information necessary for us to complete and file your tax returns, bill for services, and to maintain the security of our site.

Information Sharing

We share your information as required by the Internal Revenue Service in order to e-file your tax return. We send credit card (or if you prefer, bank account) information to our credit card processor for the purpose of processing your transaction. We also use a Third Party to provide some customer service features. We do not share, sell, rent or trade personally identifiable information with third parties for their promotional purposes.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site or our Company.

Security of Private Information

We maintain physical, electronic and procedural safeguards that comply with applicable law and federal standards. Our site uses SSL encryption using an Equifax security certificate to protect sensitive information online. We take several precautions to protect user-information off-line. All of our users' information has restricted access. Only persons authorized by us and who require the information to perform a necessary task are granted access to personally identifiable information.

Data are transmitted to the IRS using a secure connection from our computers to IRS computers. For data transmission, we meet or exceed the security protocols established by the IRS.

Any personal and private information that is sent to you by email is designed so as not to compromise your privacy in any way. For example, we will transmit only the last 4 digits of your social security number with any status emails.

We do not store your credit card information in our database. We transmit it securely to our credit card processor but we do not store your credit card number. By the act of not having your credit card on file, your credit card information is kept secure.

EMail Policies

After your register, we may periodically contact you using your email address or phone number. Such communications would only be performed if we need to speak to you about your tax return and our e-file services used to submit that return. We will not sell, share, or rent this information to any other individuals or organizations.

Because tax filing is important, it is important that we be able to contact you about your tax return. Up until the time your tax return is accepted by the IRS you have the option to delete your account information ("opt out). To opt-out, please use the "Account Management" functions after you login to your account. Once your tax return has been accepted by the IRS you may no longer delete your account information.

Log Files

We use IP addresses to analyze trends, administer the site, and gather general demographic information. As an As an IRS requirement, your IP address and email address are linked and shared with the IRS as personal information. Other log information is kept for security reasons. That data is used to prevent or discover a hacker and will not be used for other purpose.

Cookies

We use session ID cookies. These are bits of text that are temporarily set on your computer. These are used to make it easier for you to navigate our Web site. For example, thanks to cookies you do not have to log-in repeatedly (from Web page to Web page). A session ID cookie expires when you close your browser. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. Third Parties providing services for our Web site also set cookies. For example, Google.com, one of our customer service providers, uses cookies to provide analytic services to help us improve our services to you.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may update your personal and tax information up until the time your tax return is accepted by the IRS. To update or change your account information, use the "Account Management" functions provided after your login to your account. Once your tax return has been accepted by the IRS, no further changes can be made directly to your e-filed tax return. We lock Archival data to prevent it from being edited.

Links to Other Sites

This Privacy Statement applies only to information collected by this Web site. This Web site contains links to other Internet sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of other Internet sites. When you leave our site please read the privacy statements of any Web site that may collect your personal information.

Current as of 1 February 2009